Last updated: October 13, 2026
We understand that travel plans change. This policy explains how to cancel or change a booking with Jeddah Taxi Service and when a refund applies.
1. How to Cancel or Change a Booking
Send us a message on WhatsApp at +966 59 903 3573 or email Jeddahtaxiservice@gmail.com with your name, booking date and pickup details. A cancellation is only complete when we confirm it.
2. Free Cancellation
- You can cancel free of charge up to 12 hours before your pickup time.
- For long-distance trips (for example Jeddah to Madinah or Makkah to Madinah) and group bookings with a Hiace, Coaster or coach, please cancel at least 24 hours before pickup.
3. Pay on Arrival Bookings
Most bookings are paid on arrival, so there is nothing to refund when you cancel. We ask that you tell us as early as possible, so we can free the driver for another customer.
4. Advance Payments and Refunds
If you have paid in advance (for example a deposit for a group booking):
- Cancelled within the free cancellation period: full refund.
- Cancelled after the free cancellation period: up to 50% refund, depending on costs already incurred.
- No-show: no refund.
Approved refunds are sent back to the original payment method, usually within 7 to 14 working days.
5. Flight Delays and Cancellations
We track flights for airport pickups. If your flight is delayed, we adjust your pickup time at no extra cost. If your flight is cancelled or changed to another day, contact us and we will move your booking free of charge.
6. No-Shows
A booking counts as a no-show if the passenger does not arrive at the pickup point and cannot be reached by phone or WhatsApp after the waiting time. Repeated no-shows may mean we ask for a deposit on future bookings.
7. If We Need to Cancel
In the rare case that we cannot carry out your booking, we will tell you as early as possible, try to arrange another vehicle, and refund in full anything you have paid.
8. Contact Us
Phone / WhatsApp: +966 59 903 3573
Email: Jeddahtaxiservice@gmail.com
